Tenant waste vouchers

Waste vouchers are now available for residents who are tenants on the Mornington Peninsula. Tenants are entitled to four waste vouchers per property, per year.  

Property owners and owner occupiers receive their waste vouchers via their rates notice. Each voucher now has a single number code to prevent confusion when vouchers are scanned.

Tenants should use the Resident Services web app by following the steps below. 

Residents of the following associations are advised to contact the association directly to access waste vouchers: 

  • Department of Families, Fairness and Housing (DFFH) 
  • Common Equity Housing (CEHL) 
  • Defence Housing Australia (DHA) 
  • Housing Choices Australia 
  • Women's Property Initiatives  
  • YWCA 

Please note, the service is not available to residents of retirement and lifestyle villages or caravan parks. 

How to apply for tenant waste vouchers

  1. Go to the Resident Services web app and register as a new user.

  2. Create an application. The first step is to verify that you are the current tenant. Select your real estate agent from the list or if they are not listed, please provide their details. 

We suggest that you let your property manager know that they will receive an email asking them to verify your tenancy. Tenants of privately managed properties require a current rental agreement to be eligible for the service.

3. If vouchers are available for your property, you will be able to access your vouchers in the web app after you have been verified.  Vouchers will only be available once every 12 months for each property (from the date the vouchers were last accessed for the property. E.g. Last access 21 March 2024, next available access will be 22 March 2025). You may be unable to access vouchers until the 12-month waiting period is complete.

4. When available, retrieve your vouchers in the Resident Services web app.

5. Present your vouchers at one of our three Resource Recovery Centres or a Booked Hard/Green waste collection to dispose of your waste.

Apply for your voucher here 

Tenant vouchers expire 1 year from the date downloaded. If you are a new tenant, your vouchers may not be immediately available if the 12-month period hasn't yet expired.

Make the most of your vouchers

Save time and money by sorting your load. Group the same materials together and separate recyclables from non-recyclables so gatehouse staff can easily identify the ‘no charge’ items. Hidden ‘no charge’ recyclables will incur waste disposal costs.

There are several items that are free to dispose so use the table on your tenant waste voucher to see them.  You can also find them on the Fees and Charges publication of our Resource Recovery Centres.

Excess household recycling is also free to dispose of at our Resource Recovery Centres. Find out what you can and can’t recycle here: mornpen.vic.gov.au/recycling

Please note: During peak times (Free Green Waste Events and around the waste voucher expiry period at the end of September), customers may be prevented from joining the queue from 3:30pm (weekends and public holidays) and from 2:30pm (weekdays), to ensure the site can close on time.

 

No Charge Green Waste Events

We hold several no-charge green waste events throughout the year, where residents can dispose of green waste at our Resource Recovery Centres for free.

Visit our webpage to find upcoming dates - mornpen.vic.gov.au/greenwaste

Please note: During peak times customers may be prevented from joining the queue from 3:30pm (weekends and public holidays) and from 2:30pm (weekdays), to ensure the site can close on time.

Detox Your Home

Hazardous waste should NEVER be placed in your kerbside bins because it can start fires!

Use the Detox your Home events to dispose of hazardous waste such as toxic household chemicals, pool chemicals and pesticides. See our webpage for a full list of items accepted at these events, and find out what should NEVER be put in landfill - mornpen.vic.gov.au/hazardouswaste

Other hazardous waste is accepted free at our Resource Recovery Centres, use the Fees and Charges publication on this page or the handy table on your waste voucher.

Booked hard waste collection

If transporting your waste is a challenge, your vouchers can be used to book a hard waste collection from your nature strip. Volume restrictions apply. Please note that a voucher can only be redeemed for 0.5m³ green waste OR 0.5m³ of hard waste in a hard waste collection. This is different from using them at the Resource Recovery Centres.

Your waste vouchers must be issued before booking a collection.

Items that are free to dispose of at our Resource Recovery Centres are NOT free through the booked hard waste service. mornpen.vic.gov.au/bookedwaste

FAQs

Q: Can each tenant in a household receive vouchers?  

A: No, there are four vouchers per property, per year.  

Q: Do they expire in September like the other vouchers?  

A: No, they are valid for one year from the date of download. This date is noted on the vouchers. New vouchers will be available when the previous vouchers expire, 12 months from when they were created. 

Q: How long is my waiting period? 

A: If you cannot see a waiting period in the web app, please contact Mornington Peninsula Shire on 1300 850 600 

Q: If a new tenant moves in, can they access waste vouchers even if it’s within one year of the last tenant?  

A: No, as the vouchers are issued per property a new tenant will need to wait until the expiry date of the vouchers already issued, to access new vouchers.  

Q: I’m a private renter, is it different for me?  

A: Private renters can use the same system, there is a provision for private renters to provide landlord details. If you are in a property managed by a private landlord and do not have a current formal rental agreement, we are unable to approve vouchers.  

Q: How much waste can be disposed of with the vouchers at the Shire’s Resource Recovery Centres?  

A: One voucher can be used for up to 1m³ green waste OR 0.5m³ hard waste. Please be aware that you may use more than one voucher per trip or visit. 

Q: Can they be used for booked hard waste collection?  

A: Yes, vouchers can be used to book a hard waste collection from your nature strip. Please note that a voucher can only be redeemed for 0.5m³ green waste in a hard waste collection (or 0.5m³ of hard waste). This is different from using them at the Resource Recovery Centres. An application for tenant waste vouchers can take time to process and so please DO NOT book a hard waste collection until you have received your vouchers. Volume restrictions apply to hard waste collections. Items that are free to dispose of at our Resource Recovery Centres are NOT free through the booked hard waste service.  

Q: Can you extend the expiry date of my vouchers? 

A: We cannot extend the expiry date of vouchers. 

Q: I am experiencing issues accessing the Tenant Waste Vouchers via the emailed link, they've been approved already. What can I do?  

A: Are there vouchers available in the Resident Services Portal? If it says “vouchers are available in XX days”, you will need to wait until the vouchers are available. If there are other issues, please call Mornington Peninsula Shire on 1300 850 600

 

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